I’ve worked at my local extension office for the past several years as a part-time intern/educator. I just finished up teaching a free community education class, and a large part of that class is answering people’s questions.

First, I would like to say that one of the reason’s I like Extension, is the opportunity it allows to answer questions. I feel I am helpful to others, it helps me be a lot smarter and learn more about gardening, and I get to apply all the knowledge I have to real life situations.

With all that said, I know I often give less than great answers. Over the years, I’ve started to learn how to say “I don’t know” when I really don’t know. Other times I do know but my knowledge improves or changes.  I’ve also found that I can give a pretty good guess at some things, without any real knowledge of it. So, how do you get the best answer, the one based on evidence, experience and actual knowledge?

I think the best way to get a good answer is to allow the person answering the question time to research it. I know my best answers tend to be messages that I respond to or ones that I tell the person I’ll get back with them. I don’t think anyone can answer every question of the top of their heads. At my gardening class I need to give spur of the moment answers. I’m a little nervous and not as sharp as I might be otherwise. (I think anyone in front of a group as experienced the situation of being unable to access the knowledge that you know is inside of you somewhere). But give me five minutes with my books and a computer, and you’ll get the answer you are after.

Other ways to get the best answer include asking for additional information or sources. That way you know the person isn’t just making up something weird, but it’s based on real research or otherwise good sources. I would be much happier to give you a factsheet on codling moths than try to explain all control methods myself.

Finally, feel free to ask multiple people in different positions. The Extension service is a great tool, but often they don’t have the experience that someone who has done landscaping for 30 years might have. Garden centers tend to have better knowledge of availability because they are selling the products, but sometimes offer wife’s tells instead of good advice. Everyone has strengths and weakness, so ask around and compare answers.